Learner Support & Accessibility
Support services, accessible learning and learner protection.
This material is a public proposed criteria resource designed to support evidence-based self-study and later independent peer review where eligibility and authorisation are established. It does not certify an organisation, programme or degree and does not grant any European accreditation.
What can be examined
- Accurate information before enrolment and payment
- Accessible support and responsive academic advice
- Reasonable adjustment processes and inclusion
- Complaints, refunds and appeals routed to real contacts
- Student involvement and service improvement measures
Sample evidence categories
- Admissions and fees policy with actual terms
- Support contact records and service-level evidence
- Accessibility audit findings and remediation
- Complaint and appeal policy with anonymized logs
- Student surveys and documented follow-up actions
Reporting and safeguards
Evidence provenance, reviewer independence, scope, material findings, outcome terminology and public decisions require an approved operational review process. Publishing a link to this page is not an evaluation result. Related-party ownership must be disclosed; no QUAA review involving an affiliated university can be marketed as independent recognition without genuine independence and legal eligibility.
Evidence is stronger than an unearned seal.
Use our general published framework as context for your internal quality systems.